Healthcare Management
Gain ISB advantage and develop business acumen to manage healthcare organisations
- Learn from #1 B-school in India and #5 in Asia (FT Global Ranking 2025) and become a part of ISB Online Network
- Practical learning with 15+ real world case studies of top healthcare brands
- Live masterclass on applications of AI and Generative AI in healthcare management
- Learn predictive analytics, GenAI-powered EHR, AI-driven patient engagement, smart inventory planning, real-time logistics, and cost optimisation.
Invalid liquid data
The ISB Advantage — Learning Experience
Globally Renowned Faculty: ISB faculty includes leading academics with domain expertise drawn from extensive research, real-world engagement and rich learning experiences in top global business schools. The faculty also includes accomplished industry practitioners who have been at the helm of global businesses.
Research-backed Thought Leadership: ISB is ranked #1 amongst business schools in India for research. At ISB's research centres and institutes, faculty collaborate with top minds in the industry and government to develop ground-breaking thought leadership.
Deep Expertise in Emerging Markets: ISB has developed rigorous intellectual capital and a vast number of case studies that explore critical challenges facing organisations and leaders in these markets. Positioned in a rich ecosystem of business, government and think tanks allows ISB to deliver practical knowledge and craft holistic learning experiences for its learners.
Programme Highlights
120+ Pre-recorded videos for self-paced learning from globally renowned ISB Faculty
15+ Real-world case studies
Live masterclasses on AI and GenAI applications in healthcare management
20+ Assignments*
10+ Discussion Boards
Hands-on projects on healthcare marketing and strategic management
Live online sessions with Programme Leaders**
Become a part of ISB Online Network
Notes:
ISB faculty will not be a part of weekly live sessions or any other live interaction in this programme. We have a curated panel of eminent programme leaders who will be conducting the weekly live doubt-clearing sessions.
The final number of quizzes, assignments and discussions will be confirmed closer to the programme start.*Assignments are graded either by programme leaders who are available to support participants in their learning journey and/or by the Emeritus grading team.
**Programme leaders are domain experts who will clear your doubts and guide you through your learning journey.
Who Is This Programme For?
Healthcare organisations are revamping their management structure to make it easy for the masses to avail adequate healthcare facilities. To achieve this objective, they are hiring trained and skilled managers.
This programme is ideal for:
Healthcare professionals aiming for a transition to team leader or administrative roles in healthcare organisations or businesses, including doctors, pharmacists, and para-medical staff seeking management skills
Mid-level healthcare administrative professionals looking to enhance the healthcare delivery experience in their institutions and managerial insight
Medical professionals working in the medical field for a few years and now are planning to start their own clinic/ hospital/ business in the healthcare sector
Inspiring Journeys
Head Franchise Business, M.D (Hom.) at Dr. Batra’s
I express my deep gratitude towards them for conducting such a fantastic programme! It covers almost all aspects of management, right from finance to operations to marketing t...
National Head, Lab Clinical Excellence & Quality Assurance at Tata 1mg
Super intriguing journey and learning from renowned faculty Sarang Deo, Ramabhadran Thirumalai, D V R Seshadri, Prof Piyush; special mention for our program leaders Atul Benge...
Senior Director & Head, Cardiac Surgery at Max Healthcare
The course gives an insight into accounting Finance, Process Development and Designs and Marketing in Healthcare industy, things which we never get to learn as Doctors.
DGM & Lead Clinical Governance at Apollo TeleHealth
The programme not just focused on the core subjects but also gave a glimpse into the allied topics relevant to the subject which helped me understand it holistically. The ...
Chief Neonatologist at Paramitha Children Hospital
This is a complete one in all solution for people already in the healthcare industry to assess their financial and organisational health, improve operational efficiency and th...
Strategic Account Manager at Swiggy | Area Head Business Operations at Max Healthcare | Unit Head Business Operations at HCAH SuVitas
I am thrilled to announce the successful completion of my certification in Healthcare Management from ISB. This enriching learning experience has equipped me with the latest i...
Senior General Manager at JB | Ex-Business Head: Adult Vaccines, Emerging Channels at GSK | Ex-National Sales Manager at Pfizer | Ex-Business Head and Director at Cipla Respiratory
All professors, their explanation, video with details and way of presentation was very good. Office hour by Dr Kirti is very good. She is very passionate to explain all the su...
Strategy & Product at Preimage | Ex- Staff Data Scientist at GE HealthCare | Nvidia GTC 2021 Speaker
Did some reading📖 (& spent some savings): completed a program on Healthcare Management offered by ISB Executive Education in collaboration with the Max Institute of Healthcar...
WFM Service Operations-Sales,Solutions and Execution at Sutherland | Associate Director at Concentrix
Best part of the programme is the content and approach in which the whole 12 weeks have progressed, have learnt a real different perspective through this programme, thank you!...
Head-Clinician Success at Narayana One Health | Lead-Clinician Success Management- Integrated care at Narayana Health
The office hours are very effective and interactive learning opportunity makes the learning experience much better.
Member at Space Medicine and Life Science Project Group at Space Generation Advisory Council | Research Project on Oncology- BioLim Centre for Science & Technology
Elated to announce the completion of the healthcare management programme from ISB Executive Education in collaboration with the Max Institute of Healthcare Management at ISB, ...
Phaco-Refractive Surgeon at Nethradhama Superspeciality Eye Hospital
The programme was very lucid and key business concepts were made understandable to us. That was the key and the best part.
Dentist - Gold Medalist in Paedodontics | Oral Pathologist | Medical Scribe | Dragon Ambient eXperience (DAX) Operations | US Healthcare
Best part is office hours where Atul sir gives a scope for discussion which enhances knowledge on particular topic.
Assistant Professor at Kasturba Medical College
Wide coverage of concepts with relevant examples and illustrations related to healthcare.
Consultant Obstetrician & Gynaecologist at Sule Hospital and THC Hospital
This program has enhanced my understanding of healthcare management industry including Marketing, Analysis and Accounts and have equipped me with practical insights that I am ...
Success Stories
Notes:
All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.
Emeritus and ISB make no promise or guarantee regarding placement or career transition. We do not offer any placement services or assurances in securing employment outcomes.
Learner Voice: Real Experience, Real Impact
From Psychology to Corporate Wellness: How the ISB Online's Healthcare Management Programme Transformed Suchitra Routray's Career
Discover how a background in psychology and wellness transformed into strategic leadership in healthcare. Suchitra’s Routray's journey with ISB Online’s Healthcare Management Programme reveals how real-world case studies, digital health innovation, and a powerful peer network can unlock new opportunities, enable data-driven decisions, and empower professionals to lead meaningful change. Ready to see how this experience shaped her career?
Key Skills Acquired
Live Masterclasses
AI-powered predictive analytics for patient care.
GenAI-automated medical documentation.
AI-enabled virtual assistants for patient engagement.
Real-time resource optimisation using AI in hospital operations.
GenAI for summarising clinical notes and enhancing EHR workflows.
AI-driven demand forecasting for medical supplies.
GenAI for intelligent procurement and inventory planning.
Real-time logistics optimisation using AI algorithms.
AI-powered risk detection for supply chain disruptions.
Predictive maintenance for medical equipment logistics.
GenAI-enabled automation of supply chain documentation.
AI-powered insurance claim processing and fraud detection.
Predictive analytics for financial forecasting in healthcare.
AI-driven cost optimisation and budgeting strategies.
GenAI-enabled patient billing communication and support.
AI in denial management and reimbursement strategies.
Case Studies: Introduction to Strategic Management
A leading global biotechnology organisation, driven by rapid growth, sought to expand beyond its core operations into emerging sectors within the industry. Leveraging data-driven market analysis and strategic capability assessments, the company successfully diversified its portfolio, strengthening its market presence and solidifying its position as an industry leader in the evolving biotechnology landscape.
Healthcare system leaders worldwide are searching for innovative care delivery models that lower costs, improve quality, and increase access to services, and India’s Narayana Health is one of the best-known examples of this.
The organisation evolved from a small maternity clinic to a tertiary-level hospital for women and children with a focus on accessible and high-quality healthcare in the areas of obstetrics and gynaecology.
This is a story of the start-up and its founders, from the origin of the idea. The founders faced several dilemmas about scaling the business, expanding the scope and scale of technology-enabled solutions, an uncertain regulatory landscape, and probable competitors.
The Indian aviation sector is poised for significant growth in the future. Having said that, there are a few bottlenecks or chokepoints that have stymied the development and the growth of the Indian aviation sector.
Robinhood faces regulatory hurdles, system outages, management risks, and customer trust issues, and we will explore how these challenges can be solved.
Note: All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.
Case Studies: Strategic Growth and Competitive Advantage
Tata Steel Group remains committed to its vision of being a global benchmark in value creation and corporate citizenship. Explore the challenges it has faced in implementing this vision and the strategies to overcome them.
Learn how India's Apollo Hospital Group uses data analytics to scale and improve treatment, integrating value-based care on an individual basis.
In recent times, Cipla has attracted considerable media attention because of its efforts to offer AIDS drugs globally at very low prices. But in its quest to capture this market, Cipla faces the might of global multinational corporations, which are doing all they can to protect and enforce their patent rights.
SII is the largest manufacturer of vaccines in the world. Adar Poonawalla, the CEO and son of the organisation's founder, is to decide how to manage his responsibilities to meet the world's need for an affordable, efficacious and safe COVID-19 vaccine against his need to maintain profitability.
‘High volume, high quality, and affordable cost’ is the tri-part mantra of the Aravind model. The real genius of the Aravind model lies in the mindset behind the well-crafted processes and all the build-in interdependencies.
This institute has a distinctive eye care delivery system offering lessons at many operational levels.
Search is an NGO that provides healthcare to the rural and tribal people in Gadchiroli district, empowering these communities to take care of their own health by conducting high-quality research to shape the local, national and global health policies.
Note: All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.
Case Studies: Process Design and Process Analysis
Domino’s optimises delivery workflows to enhance efficiency and customer satisfaction. This case study examines how streamlined operations, reduced wait times, and process optimisation contribute to a seamless experience. These principles offer valuable insights for improving patient flow and care delivery in healthcare management, ensuring better operational efficiency and enhanced patient outcomes.
McDonald's and Subway optimise process design to balance speed, consistency, and customisation, using standardisation, lean operations, and scalable workflows to enhance efficiency without compromising quality. These principles are equally crucial in healthcare management, where streamlining patient flow, reducing wait times, and improving service efficiency are essential. By adopting efficient process designs, healthcare institutions can enhance workflows, standardise care, and improve patient experiences, ensuring quality care at scale while maintaining flexibility for personalised treatments.
Note: All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.
Programme Modules
Top Industry Trending Topics In Healthcare Management Covered
Application of AI and Generative AI
Healthcare Analytics
Value-Based Care and Quality Management
Healthcare Financial Management
Healthcare Marketing Management
Advanced Strategic Management
Regulatory and Policy Changes
Healthcare Operations Management
Programme Faculty
Professor, Operations Management; Deputy Dean - Faculty and Research, ISB; Executive Director - Max Institute of Healthcare Management (MIHM)
Professor Sarang Deo's primary area of interest is health care operations with special emphasis on investigating the impact of operations decisions on population-level health ...
Professor, Marketing (Practice), ISB; Director at ISB Centre for Business Markets (CBM)
Prof. D.V.R. Seshadri has taught at various IIMs. He has worked in industries such as petroleum refining & petrochemicals, active pharmaceutical ingredients, precision manufac...
Associate Professor, Finance (Practice), ISB; Deputy Dean at Mohali Campus and Academic Programmes
Prof. Ramabhadran S Thirumalai is currently working on the impact of various regulatory changes on security market pricing, efficiency and liquidity. His research interests in...
Visiting Faculty, ISB; Associate Professor, Marketing, Terry College of Business, University of Georgia
Prof. Piyush Kumar holds a PhD in Marketing from Purdue University. He is currently the Associate Professor of Marketing at Terry College of Business (University of Georgia). ...
Programme Certificate
Upon successfully completing the programme with a minimum 70% score in all required assignments, you will be awarded with a certificate in Healthcare Management from ISB Online.
Note: All certificate images are for illustrative purposes only and may be subject to change at the discretion of ISB Online.
World-class Learning with Pre-recorded Videos by ISB Faculty — ISB Online Advantage
Immersive Learning
Learn at your own pace with pre-recorded faculty videos designed to fit seamlessly into your schedule.
Advance your career through a flexible, self-paced structure that fits around your professional commitments.
Active Cohort-based Learning
Stay engaged through interactive learning activities and gain insights from peers across industries and functions to expand your perspective.
Experience structured learning with priming questions, concept checks, and integrative thinking tasks—while collaborating with a diverse, accomplished peer group.
Flexible Learning
Learn at your own pace with high-quality, pre-recorded faculty videos.
Advance your career without disrupting your busy schedule.
Key Programme Takeaways
Manage healthcare organisations' budgets and expenses to remain sustainable and achieve your organisation's business objectives
Understand the process of strategic outreach, building marketing strategies and communications designed to attract healthcare consumers, guide them through their healthcare journey, and keep them engaged
Getting a holistic overview into the accounting and capital management processes of the healthcare industry
Learning operational frameworks and how to apply them in everyday situations through real-life examples
How to oversee the day-to-day practices of a healthcare facility that impact the client experience and organisational goals
ISB Online Network
BE RECOGNISED AS AN ISB ONLINE NETWORK MEMBER:
Preferential pricing
10% discount on other ISB Online programmes
50% discount for PGP Alumni on ISB Online programmes
Access to resources
Exclusive invitations to events like masterclasses, webinars and conferences, amongst others
ISB Newsletters with latest updates
Networking and continuous learning
Learning and networking opportunities via ISB Online Network Group on LinkedIn
Invitation to be a speaker in alumni webinars
Note: All alumni benefits are subject to change based on ISB’s prevailing alumni benefits policy. The school reserves the right to modify or withdraw any benefit at its discretion without prior notice.
Past Participant Profiles
Work Experience
Job Areas
Industry
Our Participants Work At
Note: All product and company names are trademarks or registered trademarks of their respective holders. Their use does not imply any affiliation with or endorsement by them.
Student Loan Available
Below are EMI plans, which are available for the programme fee: INR 1,23,000 + GST
Maximum Loan Amount | Tenure (Months) | E.M.I |
INR 1,45,140 | 12 | 13,244 |
INR 1,45,140 | 18 | 9,212 |
INR 1,45,140 | 24 | 7,197 |
INR 1,45,140 | 36 | 5,181 |
INR 1,45,140 | 48 | 4,173 |
Note:
The above EMIs are indicative. The EMIs offered by the loan provider might vary from the above figures, depending upon tenure and loan amount to be disbursed.
Please note some of our loan partners charge a processing fee of 1% + GST
Other EMI tenures available (Months): Propelld: 6/12/18/24/30/36/42/48
FAQs
Early registrations are encouraged. Join now.
Flexible payment options available.
Starts On